Question 1

How accurate is Handwriting OCR on messy, cursive, or difficult handwriting?

Accepted Answer

Accuracy varies based on handwriting style and document quality. Clean cursive or consistent handwriting works well, but extremely messy, irregular, or stylized writing can reduce accuracy. This is normal even for humans reviewing the same text. The best way to understand how well it works for your specific handwriting is to test it with a representative sample — we provide free trial credits when you create an account so you can evaluate it risk-free.

Question 2

Can Handwriting OCR process historical documents or old handwriting?

Accepted Answer

Yes, but the quality of the original material makes a big difference. Faded ink, bleed-through, degraded paper, and antique handwriting styles can impact accuracy. Many users successfully process historical letters, diaries, and records, while more damaged pages may need manual correction. Because historical documents vary so widely, the best approach is to test a few representative pages using the free trial credits included with new accounts.

Question 3

Does Handwriting OCR work on multilingual or mixed-language documents?

Accepted Answer

We support many languages, but accuracy can drop when a document mixes languages, switches scripts, or contains uncommon names and abbreviations. Some multilingual pages work well, while others are more challenging. The simplest way to confirm expected accuracy is to upload a representative sample — free trial credits are provided automatically so you can test without commitment.

Question 4

Does the OCR work on text written on objects, surfaces, or photographs of non-paper items?

Accepted Answer

No. The system is designed for flat, paper-like documents. Curved surfaces, textured backgrounds, shadows, or reflective materials usually prevent accurate recognition. If you need OCR for non-paper surfaces, results may be unreliable regardless of the language or handwriting style.

Question 5

How can I improve the accuracy of my OCR results?

Accepted Answer

Accuracy improves with clean, high-quality scans. We recommend scanning at 300 DPI or higher, using strong contrast, flattening pages, and avoiding shadows. For handwritten notes, larger, more consistent handwriting and darker ink can help. If you want to understand performance on your specific material, try a few representative pages — free trial credits are available to evaluate accuracy before starting a larger project.

Question 6

Is there a maximum page count or file size for uploads?

Accepted Answer

Yes. Individual uploads must be 20 MB or smaller. Very large PDFs — such as full books or large notebooks — may need to be split to ensure complete processing. When files exceed internal limits, results may be partial or incomplete. Splitting large projects into manageable segments provides the most reliable results.

Question 7

Can Handwriting OCR process entire books or notebooks?

Accepted Answer

Often yes, but large volumes may require splitting into smaller files. Books with uneven writing, mixed layouts, or highly variable page quality may show inconsistent accuracy. Before committing to processing hundreds of pages, upload several representative samples first — free trial credits are included so you can test without cost.

Question 8

Why did my OCR output include errors or unexpected words?

Accepted Answer

Common causes include difficult handwriting styles, poor scan quality, mixed languages, faded ink, unusual layouts, or overlapping text. Even small quality issues can lead to misinterpretation. If accuracy seems unexpectedly poor, try rescanning the document or upload a few representative pages using your free trial credits so you can assess how well the system handles your specific material.

Question 9

Do you support rare scripts or less common languages?

Accepted Answer

We support many languages and writing systems, but accuracy varies depending on script complexity, handwriting style, and availability of high-quality training data. Rare scripts or niche historical styles may perform less reliably. Because results differ widely across languages, the best approach is to upload a representative sample — free trial credits are included with every new account so you can test quickly.

Question 10

How fast does Handwriting OCR process documents?

Accepted Answer

Typical processing time is around 5–10 seconds per page, and pages are processed in parallel. That means a multi-page document usually finishes in roughly the time it takes to process the slowest individual page, plus a small overhead. Complex layouts or very high upload volumes may take slightly longer.

Question 11

Why did only part of my document process or appear in the results?

Accepted Answer

Partial results can occur when the source file is unusually large, contains corrupted pages, or includes sections that exceed internal processing limits. Very large books or scans stitched together into a single oversized PDF are the most common cause. Splitting the document into smaller batches usually resolves this. If accuracy is a concern, upload a few representative pages using the free trial credits provided with new accounts to confirm expected performance.

Question 12

Why did my upload fail or get stuck in processing?

Accepted Answer

Upload failures typically come from oversized files, unsupported formats, poor internet connectivity, or documents containing corrupted pages. Processing failures can happen if the document has extremely low contrast, heavy artifacts, or incompatible layouts. Try re-exporting or rescanning the file, or splitting it into smaller sections. Testing a few representative pages with your free trial credits can help confirm that the document is compatible with the system.

Question 13

What file size or technical limits should I be aware of?

Accepted Answer

Individual uploads must be 20 MB or smaller. PDF files with very high-resolution images or large multi-page scans may need to be split to avoid hitting this limit. Uploads that exceed internal size thresholds may fail or produce incomplete results. Breaking large projects into smaller files generally provides smoother processing.

Question 14

Does Handwriting OCR preprocess my images automatically?

Accepted Answer

Yes. The system automatically handles exposure correction, de-warping, straightening, contrast optimization, and other preprocessing steps. In most cases, you do not need to modify your files beforehand. However, if a page is extremely faint or distorted, a cleaner scan may still improve accuracy. You can test a few representative pages with your included trial credits to see whether your current scan quality is sufficient.

Question 15

Does scan quality or resolution affect processing reliability?

Accepted Answer

Yes. Higher-quality scans produce significantly better results, especially for handwriting. We recommend scanning at 300 DPI or higher, ensuring strong contrast, and avoiding shadows or reflections. Low-resolution photos, skewed pages, or pages with uneven lighting may lead to dropped characters or errors. When in doubt, test a representative sample using the free trial credits available on new accounts.

Question 16

Can I process very large batches of documents at once?

Accepted Answer

Yes. You can process very large batches without any issue. As long as each uploaded file is within the 20 MB file size limit, we can handle documents with any page count. For extremely large projects, you can upload multiple files, use the API to automate batch submissions, or use our managed processing service if you prefer to offload the entire workflow. If you want to confirm accuracy for a specific type of document, use your free trial credits to test a representative sample.

Question 17

Why do multilingual or mixed-layout documents sometimes process incorrectly?

Accepted Answer

Documents that mix languages, combine handwriting with printed text, or contain tables, stamps, or irregular layout elements can confuse the model and may lead to unpredictable results. If your document includes mixed elements, upload a representative sample first using your free trial credits to determine how well the system handles your specific layout.

Question 18

Does parallel processing affect the order of pages?

Accepted Answer

No. While pages are processed in parallel internally, the system preserves the correct page order in downloaded results. If a document appears out of order, it usually indicates that the original PDF or image set was incorrectly ordered or contained corrupted pages.

Question 19

How do I submit documents for processing?

Accepted Answer

You can upload documents directly through the dashboard or send them through the API. The dashboard is best for one-off or small batches, while the API is ideal for automating larger workflows or integrating Handwriting OCR into your own systems.

Question 20

What’s the quickest way to process a large number of documents?

Accepted Answer

For high volumes, the API is the fastest and most efficient method. It allows automated uploads, status checks, and result retrieval without manual steps. If you'd like to completely offload the process, our managed processing service handles everything for you—from ingestion to result delivery.

Question 21

Can I merge multiple OCR results into one file?

Accepted Answer

Yes. In the dashboard, you can select multiple processed documents and download them as a single merged output. This is useful for assembling multi-part scans or grouping related pages into a unified file.

Question 22

Can I use Custom Extractors to pull structured data from forms or templates?

Accepted Answer

Yes. Custom Extractors let you define fields and automatically extract structured data from handwritten or printed forms. Outputs are available in CSV, XLSX, and JSON formats. They’re ideal for processing invoices, order forms, surveys, and other repeatable layouts.

Question 23

Do you support extracting tables from documents?

Accepted Answer

Yes. You can choose the 'tables' extraction option to detect and extract tabular data directly into structured formats like XLSX and JSON. This works for both handwritten and printed tables.

Question 24

Can I use the service without logging into the website?

Accepted Answer

Yes. The API allows you to process documents without using the dashboard at all. You can integrate OCR directly into your application, automate workflows, or run batch jobs without manual interaction.

Question 25

Do you support automating document processing with third-party tools?

Accepted Answer

We support automation through the API, which can be integrated with most workflow tools and platforms. Direct processing via email or platforms like Make.com is not supported yet, but many users create automations around the API endpoints to achieve the same effect.

Question 26

Does the system keep my results if I need to download them again later?

Accepted Answer

Yes. Your results remain available until the auto-deletion period you choose expires. You can download them again at any time before that point. You can also manually delete documents whenever you like.

Question 27

What should I do if my results look incomplete or something seems missing?

Accepted Answer

Check whether the source PDF or image contains any corrupted or blank pages. If the issue persists, try re-uploading the document or splitting it into smaller files. If you run into repeated issues, upload a few sample pages and contact support—we can quickly determine what’s causing the problem.

Question 28

Do credits roll over to the next month?

Accepted Answer

Subscription credits do not currently roll over. Each plan renews monthly with a fresh credit balance. We are evaluating rollover options for future updates based on user feedback.

Question 29

Can I purchase credits without a subscription?

Accepted Answer

Yes. If you prefer not to subscribe, you can purchase a one-off block of credits instead. This is ideal for project-based work or situations where a subscription doesn't fit your needs.

Question 30

Do you offer academic or research discounts?

Accepted Answer

We do not currently have a dedicated discount program for academic or research institutions. However, if you're working on a project for historical preservation, community documentation, or similar initiatives, contact us and we can discuss options.

Question 31

Can my credits last longer than one month?

Accepted Answer

Yes. Our Pay-as-you-go credits are valid for 12 months, so they’re a good option if you need longer usage periods. For large academic or enterprise projects, we can also extend credit validity as part of a custom plan.

Question 32

Can I upgrade my subscription at any time?

Accepted Answer

Yes. You can upgrade to a higher plan whenever you need more volume.

Question 33

Can I downgrade my subscription?

Accepted Answer

Yes. You can change to a lower plan at any time. The new plan will take effect on your next billing cycle. If you accidentally upgraded or downgraded, support can help correct it.

Question 34

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your subscriptions page. Cancellation stops future renewals, and your current plan remains active until the end of the billing period.

Question 35

Do you offer refunds?

Accepted Answer

Refunds are issued for billing errors, duplicate charges, or unintended plan changes. For standard subscription periods, refunds are not typically provided, as capacity is provisioned based on active subscriptions. If something seems wrong with your billing, reach out and we’ll take care of it.

Question 36

Can I get invoices or receipts for my payments?

Accepted Answer

Yes. All invoices and receipts can be downloaded from your billing page at any time. This includes subscription payments and one-off credit purchases. You can add your business details including tax ID to the invoice as required.

Question 37

Do you offer custom pricing for very large projects?

Accepted Answer

Yes. For high-volume academic, business, or archival projects, we can offer custom pricing based on expected volume and workflow. If you know your approximate page count, we can create a tailored proposal.

Question 38

Do you charge extra for tables, extractors, or specific document types?

Accepted Answer

No. All processing actions—transcription, tables, and extractors—use the same credit system. Each page counts as one credit regardless of how you process it.

Question 39

How do I authenticate with the API?

Accepted Answer

You authenticate by including your API token in the Authorization header as a Bearer token. You can generate or regenerate your token from your dashboard. If an API call returns an unauthorized error, double-check that the header is formatted correctly and that the token hasn't been replaced or revoked.

Question 40

Why is my API returning 'unauthorized' or 'invalid token'?

Accepted Answer

This usually means the API token is missing, malformed, or expired. Ensure you are including Authorization: Bearer YOUR_TOKEN exactly as specified. If you recently regenerated your token, make sure your application is using the new one. If the issue persists, regenerate the token again and update your workflow with the new value.

Question 41

What are the API rate limits?

Accepted Answer

The default rate limit is 2 requests per second per account. This is sufficient for most workflows. If you're working at very high volume or need sustained throughput above this limit, contact us—enterprise plans can support higher dedicated limits.

Question 42

Can I automate large-scale processing using the API?

Accepted Answer

Yes. The API is designed for batching and automation. You can upload documents, poll for completion, and retrieve results programmatically. Many users process thousands of documents by queueing uploads and downloading results as each job finishes.

Question 43

Do you support webhooks for API job completion?

Accepted Answer

Yes. Webhooks allow your system to receive a callback when a job is complete, so you don't need to poll for status. You can configure webhook URLs in your dashboard or through API parameters.

Question 44

Do you have client libraries or SDKs?

Accepted Answer

At the moment we provide a well-documented REST API that works with any language or platform. Code examples are available for Python, JavaScript, cURL, and more. If you need help integrating the API into your preferred environment, our team is happy to assist.

Question 45

Can I integrate the API with workflow tools like Zapier, Make.com, or Power Automate?

Accepted Answer

Direct integrations are not currently available, but you can use custom HTTP steps or scripts to interact with the API. Many users integrate the API into their workflow tools this way. If you want a fully supported integration, let us know—it's a common feature request.

Question 46

Can the API return structured data such as JSON or CSV?

Accepted Answer

Yes. The API supports text transcription, table extraction, and Custom Extractors, all of which return structured data in JSON. You can also retrieve tables and extractor outputs in CSV or XLSX formats through the dashboard.

Question 47

How do I check the status of a processing job?

Accepted Answer

After uploading a document, the API returns a job ID that you can use to query its status. You can check whether it is queued, processing, or complete, and then retrieve the results or download files once ready.

Question 48

Can I upload multiple pages to the API as separate images?

Accepted Answer

Yes. You can upload individual images one by one, or you can combine multiple images into a single multi-page PDF before uploading. Processing speed and accuracy are the same in both cases, so choose whichever format best fits your workflow.

Question 49

Is there a size limit for API uploads?

Accepted Answer

Yes. API uploads follow the same limits as the dashboard: each file must be 20 MB or smaller. Aside from that, you can upload as many files as you like, and documents with any number of pages are supported as long as they remain within the size limit.

Question 50

Can I automate downloading results directly to my storage system?

Accepted Answer

Yes. Results can be downloaded programmatically through the API. Many users pipe results straight into S3, Google Cloud Storage, or on-premise systems via their own scripts or integration layers.

Question 51

Can I process documents asynchronously?

Accepted Answer

Yes. All API processing is asynchronous. You upload a document, receive a job ID, and check the job status or wait for a webhook callback. This allows you to process large files or many files in parallel without blocking your application.

Question 52

Can I test the API before upgrading or committing to a paid plan?

Accepted Answer

Yes. Every new account includes free trial credits that you can use to test the API with real documents. This lets you evaluate accuracy, integration workflows, and response formats before choosing a plan.

Question 53

How is my data secured during upload and processing?

Accepted Answer

All documents are encrypted in transit using HTTPS and encrypted at rest using industry-standard encryption. Only you can access your documents, and our team can view them only if you explicitly grant permission for support purposes. Security audits are performed regularly to ensure all safeguards remain up to date.

Question 54

Do you store my documents after processing?

Accepted Answer

Documents are stored only for the duration of your selected retention window. The default is 7 days, but you can shorten it or delete documents manually at any time. Once a document is deleted—either automatically or manually—it is permanently removed from our systems.

Question 55

Where is my data stored?

Accepted Answer

Your data is stored in secure datacenters. European customers have the option to store and process all data exclusively within the EU to comply with data residency requirements. Enterprise customers may request region-specific storage options.

Question 56

Can you sign an NDA?

Accepted Answer

Yes. We routinely sign NDAs for enterprise, research, and high-sensitivity projects. If your organization requires one, simply contact us and we’ll provide an NDA or review yours.

Question 57

Do you offer on-premise or offline deployment?

Accepted Answer

Yes. We can offer an on-premise deployment option for organizations with strict data-sovereignty requirements. This deployment requires dedicated hardware and carries a high minimum commitment due to its complexity. Contact us if you need a fully self-hosted solution.

Question 58

Can you handle sensitive, confidential, or classified documents?

Accepted Answer

Yes. Our platform is designed for highly sensitive workloads, including healthcare, legal, and enterprise document pipelines. Additional security protocols and isolation layers can be enabled for projects that require elevated protections. Contact us if your project involves classified or exceptionally sensitive material.

Question 59

Do you log or analyze the contents of my documents?

Accepted Answer

No. We do not inspect, analyze, or use your document contents for analytics, training, or product improvement. Logs contain only operational metadata such as timestamps and job statuses, never the text or images from your documents.

Question 60

Are my documents used to train your AI models?

Accepted Answer

No. Your documents are never used for training. Our models are trained on licensed and public datasets only, ensuring your data remains completely private.

Question 61

Do you comply with regional data-protection regulations besides HIPAA and GDPR?

Accepted Answer

Yes. Our security and privacy framework aligns with major international data-protection standards. For enterprise customers, we can support additional compliance requirements or review your organization’s specific obligations.

Question 62

Do you offer enterprise plans?

Accepted Answer

Yes. Our enterprise plans support high-volume processing, advanced security requirements, SLAs, custom integrations, and dedicated support. They are ideal for organizations that need to process large quantities of documents or require enhanced compliance measures.

Question 63

Can you handle very large or ongoing document-processing projects?

Accepted Answer

Yes. We work with large organizations on continuous and high-volume workloads. You can process documents through the dashboard, the API, or our managed processing service, where we handle the full workflow for you. If you’re unsure how well the system handles your specific document type, use your free trial credits to test a representative sample.

Question 64

Do you offer managed processing for enterprise clients?

Accepted Answer

Yes. Managed processing means our team handles everything: file intake, workflow setup, quality checks, structured extraction, and final delivery. We tailor the process to your document type and requirements, often producing higher accuracy than standard self-service processing.

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